My cell phone repair worries alleviated by Virgin Mobile!

broken phone

The Broken Phone Syndrome!

We have all had those phones that would break.  I recently bought a Kyocera Rise from Virgin Mobile.   I recently had problems with it.   It basically was coming apart from the keyboard to the screen, it is a slide type phone and thus the two halves were just coming apart.   Right now the only thing that is holding my phone together is tape!  So I called their customer Care support number (888-322-1122) and told them the problems. 

I never knew it was going to be so easy!

I really thought I would have to jump through so many hoops with getting a replacement phone.   So when I called them I was prepared for them to fight and maybe even have to pay a deductible for a replacement cell phone.  They alleviated the worries, after looking into my account they noticed I was still a brand new customer less than a year old.   They seem to have a 1 year warranty on their phones.  This seemed kind of unheard of to me.   I am sure most cell phone companies only ever do a 90 day warranty on their phones but Virgin Mobile takes it a bit farther than most.

Waiting on my New Phone!

After talking with them over the problem, they seemed to indicate that I would need a new phone.   I let them go on about getting me set up for a new Kyocera Rise phone.   They told me they would be sending me a new phone in 3 to 5 business days.   So I will have more when it comes but this is definitely something that I am looking forward to writing about even more in the future.   I will keep you posted when I get it but I thought it would be a good little blog post for those who might want to know how easy it was for me to get a replacement for my damaged cell phone.  

I would definitely tell my friends and family about this and how this could save them money in the long run.   I can’t afford to pay another 100 to 200 dollars for a phone if I don’t have to and this seems to be the best possible way for that.

Paul Sylvester