What To Do before you Call Virgin Mobile Support!

Virgin Mobile's Most Popular Web Page

1 hour with Technical Support!

Gee thanks for wasting an hour of my time for nothing!  Couldn’t I of done this offline?  This isn’t like it is rocket science or is it?  When I started this trek to fixing my 3G signal, I never knew it was going to be such a big ordeal.  I mean, lets face it it isn’t like I don’t know what I am doing with my Android Phone.  I’ve been getting Error codes like 67, 3000, and 2048.   So i called them and they had me do a bunch of stupid stuff.   Here is what I suggest you do before you call Virgin Mobile.  That way you can at least be ahead of the game:

  • Turn off Cell Phone and if Possible take out battery for at least 15 seconds.
  • Try doing an Activation and Seeing if that resolves your problem!
  • Dial ##virgin# (##847446#) and view or edit your MSID (Mobile Station ID) and MDN (Mobile Number).   You’ll need to verify they are something other than 10 zeros!
  • Check for firmware updates.   On my Kyocera Rise, you can do that by going to System > System Updates.   This might help fix your problem before you even consider calling Virgin Mobile.   No bets though.
  • Last ditch resort!!  Do a hard reset on your Android Phone.   Not recommended but if you do this and you still have problems then it isn’t your phone.   You will need to reactivate the phone once it has been done and all photos, videos, and anything else on the phone is lost.   So it is a last resort.   Do this though, you will need to hold the down key and power button until you see the phone power up.  Using your volume keys select factory reset or something like that.

Although It seems Virgin Mobile is having some major 3g service issues.   I do hope they fix it.  I have tried everything other than just going back to Straight Talk.   This has been the lousiest experience in my life.   Has anyone else had this problem with your 3G service from Virgin Mobile Lately?

Paul Sylvester